Advice and guidance for families in Scotland

Our advice and guidance officers are based in Scotland. They provide advice and guidance on a range of topics including education, communication, social care, discrimination, independence and welfare benefits.

We support over 2000 deaf children, young people and their families each year and reach hundreds more through our local work with a range of community groups.

Referrals to the team generally come via our advice and guidance helpline, who may be able to help with the query initially but can also refer you to an advice and guidance officer when appropriate.

They will help you feel confident when making decisions. They’ll contact you remotely using technology like Zoom, Microsoft Teams and FaceTime or use face to face meetings when needed.

You may also see an advice and guidance officer in settings such as meetings, events, schools, your local Deaf Children’s Society events and at audiology clinics.

Find out more

If you would like more information about our advice and guidance officers contact our Advice and Guidance Helpline.